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Eyelash extension
Prep & Aftercare

appointment Prep

Bring inspiration photos for your artist.

Do not curl your lashes or wear mascara and do not consume caffeine the day of your appointment (it can make your eyes very fluttery and will be difficult to lash).

Please arrive with a very clean lash line / lashes – remove all eye makeup and clean your lashes with a mild, oil free cleanser prior to your lash appointment.

If you are a contact lens wearer, it is recommended that you remove your contact lenses and wear glasses to your appointment. Feel free to bring a lens case and remove them when you arrive at your appointment.

Please arrive 15 minutes before your appointment time to fill out paperwork for your first appointment.


Within the next 24 hours, do not get them wet (includes use of sauna/spa/exercise/tanning), this allows them to fully dry for the best retention.

After that time frame, they are completely waterproof allowing you to shower, swim, and exercise but remember to be gentle and do not pick or pull on the lashes.

If a lash has turned, use your lash spoolie to brush it up.

Always sleep on your back or with lashes off the pillow.

Use only oil-free/water-based products around the eye area.

Do not perm, tint, or curl lashes with a curler.

Cleanse your lashes regularly (ever 2 days for oily skin) (every 3 days for normal skin) to prevent oil and dirt build-up (let lashes air-dry then brush regularly as needed).

If you must use mascara or eyeliner, be sure it is safe to use with extensions.


What are eyelash extensions?

A semi-permanent enhancement that makes your lashes look longer, curlier, and more voluminous. The extensions are applied one-by-one on to each natural eyelash using specially formulated eyelash adhesive. Our lash extensions are fully customizable, 100% vegan friendly – made from high quality PBT fibers that mimic the soft and luxurious look of real hairs – available in different lengths, thicknesses, and curls which allows us to create a look that best suits each client’s unique personal


Is it safe and does it hurt to have them applied?

Eyelash extensions, when done by a certified professional, are completely safe and is a pain-free procedure. Your eyes will be shut the entire duration of application so no adhesive will ever get into your eyes. The extensions are meticulously placed one by one on to your natural lash hairs (never on the skin) with proper isolation to ensure maximum comfort. It is a relaxing, non-invasive treatment making it a great time to catch up on some beauty sleep – yes, most of our clients fall asleep!

How long do they last and when will I need a fill?

Lash extensions can last 2-4 weeks depending on your natural lash life cycle and skincare routine. Fill-ins are recommended every 2-3 weeks to maintain desired fullness (this varies due to personal lash shedding cycle/characteristics + lifestyles + general care). Sleeping on your face, extreme weather changes, steam, sauna, and other activities may damage the adhesive or crimp the extensions and may require more frequent visits. About 50% of extensions must be remaining to be considered a fill. Fills past 4 weeks or with less than 30% of extensions remaining will be charged at full set price.

Will they damage my natural lashes?

Professional semi-permanent eyelash extensions with proper placement will not damage your natural lashes. Maintaining the health of your natural lashes is our top priority while enhancing your eyes. Therefore, it is important to note that results WILL vary between individuals depending on the current state of your natural lashes (the overall health and fullness). Lash professionals should only go to a certain length or thickness above your natural lashes to ensure that your own lashes remain healthy. For example, if your natural lashes are on the shorter/thinner side, realistically you probably won’t be able to get a super full dramatic look, without the possibility of damaging your natural lashes or major premature shedding (due to heavy extensions). If you have naturally thin or damaged lashes and are looking to get a full dramatic look, please reach out to find out if you will be a good candidate for eyelash extension services before booking an appointment.

Can I wear mascara or any eye makeup with my eyelash extension?

Mascara is not recommended, however if you must wear eye makeup, be sure that it is oil-free and not waterproof. Proper removal of eye makeup using a water-based/oil-free remover from the lashes and lash line is necessary to avoid bacteria build-up/infections as well as extend the life of your extensions.

Why are my Extensions falling out quicker than usual?

Many factors can go into why you may be shedding more lashes than normal. Is it allergy season? Have you been rubbing your eyes more than usual or have your eyes been itchy and weeping more than usual? Are you using the proper aftercare to help alleviate this issue? Have you been getting enough rest? Stress and lack of sleep will definitely have an effect on your natural lash growth cycle. Have you had a lifestyle change lately (more exercising, swimming/spa, tanning)? Other factors such as exposure to humidity/steam, sleeping on your face, extreme weather changes, sporting activities, use of heavy makeup or touching your eyes often will cause the bond on the extensions to loosen up and shed out prematurely.

Can I book a fill on another's artist's work?

We do not accept foreign/outside fills – we do not work on top of other artists’ work. All new clients must start with a full set or book for a removal service before getting a full set.

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